All organizations, no matter how truly noble their cause eventually find themselves attacked. Yet there persists a common misconception that good deeds alone will safeguard an organization from scrutiny. We refer to this delusion as the “fairness fallacy.”
The biggest concern with this belief is that it often leaves organizations unprepared for or unable to effectively respond in times of crisis.… Continue reading →
Hillary Clinton’s spokesperson did what many PR people have only dreamt about doing. He told off a reporter that was antagonistic, demanding and teetering on downright rude. The Clinton aide felt as though he was being attacked and we can sympathize.… Continue reading →
Is the man who biked 15,225 miles (mostly uphill) to win seven Tour de France titles, giving up? It depends what you mean by “giving up.” He’s letting the USADA take his titles. But he is also earning a lot more money for his LIVESTRONG foundation; about $78,000 more a day to be exact.… Continue reading →
Many people have tried to create the perfect apology. The problem is that there may not be one.
For years, CEOs have been apologizing badly. Check out this video to see how not to apologize in a crisis situation.… Continue reading →
According to a recent study, 79% of business decision-makers across the globe expect to experience a crisis within the next year – only half of those people said that their company currently has a crisis communications plan. There are ways to reduce your risk of falling victim to a crisis – the first is knowing the three Ps.… Continue reading →